Eureka! I’ve got a great idea for an online business

Eureka! cardIan took a call recently. It was a man who wanted an e-commerce website. He wanted to know how much it would cost. Ian asked him why he wanted a site at all.

This flummoxed the man. He’d called a few design agencies, and none had asked him this. In fact, they hadn’t asked him much before giving him a figure.

“What’s your competition?” I heard Ian say. “Have you done a competitive analysis?”

I was feeling sorry for our potential client. I wanted to give him a figure, but Ian was right. An ecommerce site is a shop. Behind the shop is a business, and it’s the business that matters. Continue reading

Lots of traffic, but not enough sales?

Turn Browsers Into Customers

60% of online purchases are never completed* and most shop owners don’t even know they have a problem. Even though you can’t physically see your customers, they do leave a trail that can help you understand why they’re leaving.

* Source: MarketingSherpa, Ecommerce Benchmark Survey, January 2007

Ask yourself

  • Do we know how many people are abandoning their shopping cart every week?
  • Have we set up a purchasing ‘funnel’ so we know where our customers drop out?
  • Are we providing too many opportunities for our customers to leave the purchasing process?
  • Can we reduce registration details?
Lots of traffic, but not enough sales?

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Lots of traffic, but not enough sales?

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