Design Thinking

Working with my old friend and business partner Chris Marsh, we devised this set of cards to replace the traditional business card. These cards explain some basic design thinking in a simple format and provide a next action for the reader to follow up.

Topics: Innovation, redesigning your site, content strategy, opening up your content, working within budget constraints, working with the cloud, e-commerce and finding your audience. There’s always a card relevant to any client. If you’d like a set (or two) of these cards sent to you, please contact me.

Lots of traffic, but not enough sales?

Turn Browsers Into Customers

60% of online purchases are never completed* and most shop owners don’t even know they have a problem. Even though you can’t physically see your customers, they do leave a trail that can help you understand why they’re leaving.

* Source: MarketingSherpa, Ecommerce Benchmark Survey, January 2007

Ask yourself

  • Do we know how many people are abandoning their shopping cart every week?
  • Have we set up a purchasing ‘funnel’ so we know where our customers drop out?
  • Are we providing too many opportunities for our customers to leave the purchasing process?
  • Can we reduce registration details?
Lots of traffic, but not enough sales?

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Lots of traffic, but not enough sales?

Site Updates

Grab the RSS feed